Customer Service Employee France

Do you get energy from customer contact and are you someone who always strives for 100% customer satisfaction? Would you like to be part of an international, fast-growing and successful organization? Then we are looking for you!

About the role

For our international activities, we are currently looking for a Customer Service Employee for the French market (40 hours per week). In this commercial role, you will be responsible for answering customer inquiries via social media, email, and phone. You ensure customer satisfaction through accurate and timely handling of questions.

As a Customer Service Employee, it is important that you have a service-oriented mindset and always aim to support customers in the best possible way. A key responsibility, as you are the face of our company! Customer inquiries may relate to our products, as well as order status.

What will you do?

Your main role is to support and guide B2C and B2B customers in their purchasing decisions, providing high-quality service and advice.

Your responsibilities include:

·         Maintaining customer contact via various channels (social media, email, and phone);

·         Processing and handling customer inquiries, actively supporting customers and thinking along to provide suitable solutions;

·         Identifying and leveraging commercial opportunities through targeted upselling and cross-selling;

·         Processing returns;

·         Preparing quotations for customers and ensuring proper follow-up;

·         Handling customer reviews across different platforms;

·         Resolving complaints in collaboration with other departments.

·  To be activily involved in growing Turnover and developping the customer journey

What do you bring?

·         At least 3 years of experience in a customer service role;

·         Availability for 40 hours per week;

·         A strong service-oriented and customer-friendly attitude;

·         Ability to work well in a team, as well as independently;

·         Good computer skills and experience with MS Office and social media channels;

·         Ability to quickly learn new systems and switch between multiple tools;

·         French is your native language, with excellent verbal and written communication skills;

·  Knowledge and experience of the French culture and Agriculture 

·         Proficiency in a second language (English or Dutch) is required for internal communication;

·         Nice to have: experience in an e-commerce environment.

Who are we?

Agriproled.fr is part of the Laudermarke Group, an e-commerce company with webshops in multiple European countries and strong growth ambitions.

Agriproled focuses on high-quality LED lighting for the agricultural sector in France. We provide lighting solutions for agricultural vehicles, workshops, and stables, and are known for our expert advice, high quality, and competitive pricing, with ongoing development towards a multi-channel approach in the French market.

Customer service is at the core of our organization and the strength of our webshop (rated 4.62/5 by our customers). Personal advice, product expertise, and fast service set us apart from our competitors.

Our customers — mainly farmers, contractors, and cooperatives — value personal contact before placing an order. That is why customer interaction plays a key role within our organization.

We work with high-quality products that offer strong added value. This means that as a Customer Service Employee, you do more than just answer questions — you truly advise and guide customers throughout their purchasing process.

Within the company, we work closely as a team — because that is how we achieve the best results. You will have plenty of freedom to manage your own work, while always being able to rely on your colleagues.

What do we offer you?

·         A varied role within a growing organization;

·         Working in a committed and professional team;

·         Room for development and growth opportunities — we invest in your personal and professional growth;

·         A competitive salary between €2,600 and €3,350 per month, depending on experience;

·         A one-year contract with the prospect of a permanent position;

·         Additional benefits: 28 vacation days, 8% holiday allowance, pension scheme, travel allowance, a bike lease plan, and regular team events and Friday afternoon drinks.

Are you excited about this opportunity and would you like to join our team? We would love to receive your application!